Store Leader — Premium Retail, High-Volume Centre

Alliance Consumer Growth, LLC; White City (OR); On-site; USD 81,000 - 121,000; Full time

Job summary

SKIMS is seeking a hands-on Store Leader to run one of our highest-volume UK locations at Westfield London. You will lead a high-performing team on the shop floor, drive commercial results, and ensure operational excellence across merchandising, stock, and customer service.

The role requires proven experience in premium shopping centre environments, strong coaching and leadership, and the ability to partner with centre management and cross-functional teams to deliver exceptional customer

Qualifications

• 5+ years of retail leadership experience managing high-volume stores.
• Experience leading within premium shopping centre environments preferred.
• Proven ability to lead, coach and develop teams.
• Strong commercial acumen with KPI management.
• Delivery of excellent customer service in premium retail.
• Excellent organisation and attention to detail.
• Passion for product, styling and visual merchandising.
• Strong communication and relationship-building skills.
• Adaptable and capable of fast-paced growth.
• Flexible to work evenings, weekends and peak periods.

Responsibilities

• Lead, inspire and develop a high-performing management and store team.
• Recruit, coach and retain exceptional talent with succession planning.
• Foster accountability, collaboration and continuous development.
• Lead performance management and recognition to drive engagement and results.
• Champion SKIMS values and an inclusive, customer-first culture.
• Deliver elevated, personalised customer experiences on the shop floor.
• Coach team to maximise service and conversion and educate customers.
• Monitor feedback, NPS and service metrics to improve the journey.
• Drive sales through strong commercial leadership and floor management.
• Own key metrics including sales, payroll, inventory, and shrink.
• Analyse trends and adjust trading strategies to maximise opportunities.
• Maintain merchandising, replenishment and visual presentation standards.
• Ensure scheduling, stock management, compliance and store processes.
• Collaborate with centre management and nearby retailers during events.

Skills

Retail leadership

High-volume stores

Coaching

Customer service

Visual merchandising

Communication

People development

Tools

POS systems

Job description

SKIMS is seeking a hands-on Store Leader to run one of our highest-volume UK locations at Westfield London. You will lead a high-performing team on the shop floor, drive commercial results, and ensure operational excellence across merchandising, stock, and customer service.

The role requires proven experience in premium shopping centre environments, strong coaching and leadership, and the ability to partner with centre management and cross-functional teams to deliver exceptional customer