Store Leader: Pharmacy & Front-End Operations

Walgreens; Frisco City (AL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Operations Leader to supervise customer service associates and manage front-end and pharmacy operations. You will partner with the Store Manager to ensure smooth, profitable store performance and excellent customer experiences.

You will recruit, hire, coach, train, and discipline team members, while safeguarding assets and ensuring compliance with policies and laws. The role supports pharmacy and retail tasks and may involve shift coverage as needed.

Qualifications

• Strong customer service and communication skills.
• Proven leadership and team management experience.
• Experience in retail and pharmacy operations.
• Knowledge of store merchandising and inventory controls.
• Ability to plan and supervise scheduling and performance management.

Responsibilities

• Supervises customer service associates and designated hitters.
• Supports Store Manager with overall operation of the store.
• Leads and manages store team members' recruitment, hiring, performance management, and discipline.
• Monitors and improves front-end and pharmacy customer service metrics.
• Oversees cash handling, inventory, and store security.
• Ensures compliance with company policies and applicable laws.
• Performs training, coaching, and development of team members.
• Analyzes data to drive store performance and profitability.

Skills

Customer service

Leadership

People management

Recruiting

Coaching

Training

Scheduling

Education

Pharmacy Technician License

Job description

Walgreens is seeking a Store Operations Leader to supervise customer service associates and manage front-end and pharmacy operations. You will partner with the Store Manager to ensure smooth, profitable store performance and excellent customer experiences.

You will recruit, hire, coach, train, and discipline team members, while safeguarding assets and ensuring compliance with policies and laws. The role supports pharmacy and retail tasks and may involve shift coverage as needed.