Store Leader: People, Ops & Customer Experience

Sally Beauty; Rapid City (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Sally Beauty is seeking an Assistant Manager to lead store teams in delivering exceptional customer experiences and upholding brand standards in a fast-paced retail environment.

The role supports the Store Manager, develops associates, and ensures operations align with omnichannel strategies, inventory control, and safety policies. Relevant leadership experience and a cosmetology license are considered pluses.

Qualifications

• High School Diploma or equivalent.
• Must 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Can effectively communicate with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Responsibilities

• 30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
• 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
• Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement.
• Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately.
• 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.

Skills

Customer service

Leadership

Communication

Scheduling

Teamwork

Problem solving

Education

High School Diploma

Job description

Sally Beauty is seeking an Assistant Manager to lead store teams in delivering exceptional customer experiences and upholding brand standards in a fast-paced retail environment.

The role supports the Store Manager, develops associates, and ensures operations align with omnichannel strategies, inventory control, and safety policies. Relevant leadership experience and a cosmetology license are considered pluses.