Store Leader: Operations, People & Growth

The Kroger Co.; Henrico (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

The Kroger Co. in the United States is seeking a Store Manager or equivalent to assist in overseeing all store operations, drive sales, and ensure exceptional customer service.

You will work closely with department heads and associates to implement merchandising and operating initiatives, maintain KPI targets, and deliver strong financial results. Responsibilities include coaching staff, developing action plans from survey feedback, managing for budget adherence, and collaborating with unions

Qualifications

• High school diploma or GED required.
• At least 1 year of experience as department manager, service manager, or equivalent.
• Experience using KPIs, metrics and data insights to drive decisions.
• Ability to collaborate across departments and influence others to improve store performance.

Responsibilities

• Assist store manager and associates in delivering a favorable customer experience.
• Lead teams in planning and executing merchandising and operating initiatives.
• Communicate results and action plans based on Associate Insight survey feedback.
• Identify store opportunities and develop timely solutions and action plans.
• Model high levels of customer service and resolve issues for customers and associates.
• Oversee total store operations in the manager’s absence.
• Aim for and exceed weekly, period, and annual sales and budget targets.
• Drive sales with department managers to maximize profits and reduce shrink.
• Participate in store-level financial discussions including budgets and expenses.
• Engage with local community organizations and union representatives when applicable.
• Coach and support department leaders to build leadership bench strength.
• Ensure compliance with laws and enterprise policies.

Skills

Customer service

Coaching

Data insights

Cross-department collab

Education

High school diploma/GED

Job description

The Kroger Co. in the United States is seeking a Store Manager or equivalent to assist in overseeing all store operations, drive sales, and ensure exceptional customer service.

You will work closely with department heads and associates to implement merchandising and operating initiatives, maintain KPI targets, and deliver strong financial results. Responsibilities include coaching staff, developing action plans from survey feedback, managing for budget adherence, and collaborating with unions