Store Leader – Omni-Channel Experience

URBN Urban Outfitters, Inc.; Newport Beach (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Newport Beach, CA is seeking an Assistant Store Manager to support selling, service and operations, creating an engaging and inspiring environment. This role includes developing others, collaborating with partners, and supporting store operations and visual needs.

You will lead brand experiences, guide the team, and help run scheduling, payroll, and visual standards while delivering seamless omni-channel service and a customer-first approach.

Qualifications

• Love for the FP brand.
• 1+ years store leadership experience.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: acts as a brand ambassador and reflects company values; partners with leadership on creating an engaging visual experience for FP customers.
• Brand Experience: creates selling initiatives that enhance the customer experience and builds relationships through personalized service and product recommendations.
• Brand Experience: delivers omni-channel shopping and event experiences using MPOS, POS, and customer service applications.
• Leadership + Team management: guides the team to prioritize customer service and styling to hit store goals; provide timely feedback to foster accountability.
• Leadership + Team management: participates as manager-on-duty; drives engagement and fosters a collaborative selling environment; supports talent recruitment and onboarding.
• Leadership + Team management: helps recruit, hire, and retain top talent; onboarding for new hires to strengthen brand and store connection.
• Visual + Business Operations: maintains daily operating standards, supports sales forecasting, scheduling, and payroll; helps optimize daily zone chart.
• Visual + Business Operations: analyzes opportunities in product placement, outfitting, and stock levels; uses company tools.
• Visual + Business Operations: collaborates on shipment processing, restocking, and placement while maintaining visuals; processes omni-channel orders accurately.
• Visual + Business Operations: upholds safety standards, inventory accuracy, and profitability.
• Communication + Relationships: leads with a people-first mindset; ensures open dialogue and supports store team.
• Communication + Relationships: shares product knowledge and brand messaging in daily meetings; keeps channels of communication open.
• Communication + Relationships: provides global insight on customer experience and shares feedback with the Store Manager.
• Communication + Relationships: develops direct reports and sets goals for team growth.

Skills

Store leadership

Team player

Flexible hours

Brand advocate

Customer service

Job description

URBN Urban Outfitters, Inc. in Newport Beach, CA is seeking an Assistant Store Manager to support selling, service and operations, creating an engaging and inspiring environment. This role includes developing others, collaborating with partners, and supporting store operations and visual needs.

You will lead brand experiences, guide the team, and help run scheduling, payroll, and visual standards while delivering seamless omni-channel service and a customer-first approach.