Omni-Channel Store Manager: Lead Experience & Growth

URBN Urban Outfitters, Inc.; Washington; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. in Washington, DC seeks a Store Manager to lead sales with an Omni channel approach, delivering an engaging customer experience while developing the team to foster a culture of excellence, creativity, collaboration, innovation, and trust.

The role partners with Visual Merchandising and leadership to drive brand standards, manage store operations, and execute visual priorities. Nights, weekends, and holidays are required.

Qualifications

• 5+ years store leadership experience.

Responsibilities

• Represents the UO brand and partners with VM and Leadership on engaging visual experiences.
• Leads and supports the team to elevate store experience via omni-channel, merchandising and display.
• Cultivates a welcoming environment by delivering exceptional and genuine customer experiences.
• Builds a succession plan and actively recruits to diversify the team.
• Provides timely feedback, onboarding, and equitable development paths for all employees.
• Inspires teams through empowerment and tailored communication.
• Oversees daily operations, scheduling, and payroll compliance with partners.
• Guides store decisions using product sell-through and business insights.
• Leads timely execution of visual priorities and adheres to safety and loss prevention standards.
• Promotes inclusive communication and strong teamwork across the organization.

Skills

Store leadership

Talent development

Customer experience

Merchandising processes

Flexible scheduling

Job description

URBN Urban Outfitters, Inc. in Washington, DC seeks a Store Manager to lead sales with an Omni channel approach, delivering an engaging customer experience while developing the team to foster a culture of excellence, creativity, collaboration, innovation, and trust.

The role partners with Visual Merchandising and leadership to drive brand standards, manage store operations, and execute visual priorities. Nights, weekends, and holidays are required.