Store Leader - Las Olas

Warby Parker; Fort Lauderdale (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Warby Parker is seeking a Store Leader to build and lead a high-performing store team in Fort Lauderdale. You will drive customer experiences, manage store operations, and help achieve financial targets while upholding brand standards.

You will recruit, train, and develop staff, oversee scheduling and payroll, and collaborate with Marketing and cross-functional teams to deliver exceptional results.

Qualifications

• Proven leadership experience in retail management.
• Ability to manage store operations and financial targets.
• Strong scheduling and payroll oversight.

Responsibilities

• Represent Warby Parker values to customers and team.
• Execute and improve store operations to meet financial targets and customer experience goals.
• Follow company processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Protect inventory and assets through procedures.
• Enforce risk management and safety protocols.
• Lead recruitment, onboarding, and training for new hires.
• Lead biannual performance and development reviews for team members.

Skills

Leadership

Store operations

Scheduling & payroll

Customer service

Job description

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do

• Represent and communicate Warby Parker's values and philosophy to customers and team members
• Execute and improve all operational activities to meet your store's financial targets and customer experience goals
• Consistently follow company-wide processes to maintain brand consistency
• Manage daily scheduling and payroll for the entire store team
• Coordinate store events with our Marketing team
• Implement existing procedures (and create new ones!) to protect the company's inventory and assets
• Follow and enforce protocols to ensure risk management and safety
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
• Lead biannual performance and development reviews for each store team member