Store Leader: Lead a High-Impact Retail Team

Warby Parker; Birmingham (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Free eyewear

Job summary

Warby Parker is seeking a Store Leader to establish the foundation of our growing Retail business. You will build and lead a team of Managers, Opticians, and Advisors to deliver outstanding customer experiences and hit personal and store financial targets.

You will recruit, coach, and develop a high-performing team, manage scheduling and payroll, and align store operations with brand standards. This role requires long hours and a passion for exceptional service.

Qualifications

• 3+ years in a management role at a complex, customer-focused retailer with strong leadership skills.
• Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
• Clear, empathetic communicator capable of decisive decision-making.

Responsibilities

• Represent Warby Parker's values to customers and team members.
• Manage daily scheduling and payroll for the store team.
• Execute and improve operational activities to meet financial targets and customer experience goals.
• Coordinate store events with Marketing and protect inventory/assets through procedures.
• Lead biannual performance and development reviews for each team member.
• Foster an inclusive workplace culture and live the brand's service standards.

Skills

Store leadership

Team coaching

Performance management

Payroll & scheduling

Customer service

Job description

Warby Parker is seeking a Store Leader to establish the foundation of our growing Retail business. You will build and lead a team of Managers, Opticians, and Advisors to deliver outstanding customer experiences and hit personal and store financial targets.

You will recruit, coach, and develop a high-performing team, manage scheduling and payroll, and align store operations with brand standards. This role requires long hours and a passion for exceptional service.