Store Leader: Build a High-Impact Retail Team

Warby Parker; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid time off and holidays

401(k) retirement plan

Parental leave

Job summary

Warby Parker is seeking a Store Leader to build and guide a high-performing team of managers, opticians, and advisors. You will drive customer experience and financial performance while enforcing brand standards and operational processes.

You’ll recruit, train, and develop staff, lead scheduling and payroll, and collaborate with Marketing on events. Strong leadership and 3+ years in retail management are required.

Qualifications

• 3+ years in a management role at a complex customer-focused retailer.
• Proven ability to build and retain high-performing teams.
• Strong communication, decision-making and leadership skills.

Responsibilities

• Represent Warby Parker values to customers and team.
• Meet store financial and customer experience targets through operations.
• Schedule and payroll management for store team.
• Coordinate store events with Marketing.
• Recruitment and onboarding, plus training and development.
• Lead biannual performance and development reviews.
• Ensure safety, risk management, and asset protection.

Skills

Store leadership

Team development

Customer service

Financial targets

Job description

Warby Parker is seeking a Store Leader to build and guide a high-performing team of managers, opticians, and advisors. You will drive customer experience and financial performance while enforcing brand standards and operational processes.

You’ll recruit, train, and develop staff, lead scheduling and payroll, and collaborate with Marketing on events. Strong leadership and 3+ years in retail management are required.