Store Leader - Kenwood Towne Centre

Warby Parker; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Warby Parker in Cincinnati, OH seeks a Store Leader to lay the foundation for our growing Retail business. You will build and lead a team of managers, opticians, and advisors to deliver exceptional customer experiences and hit personal and store targets.

You will recruit, onboard, and develop staff, lead performance reviews, and collaborate with peers at the Store Leader Summit. Previous retail management and strong leadership are essential for success.

Qualifications

• Previous retail management experience.
• Strong leadership skills.
• Ability to recruit, onboard and develop store teams.

Responsibilities

• Represent and communicate Warby Parker's values to customers and team members.
• Execute and improve operational activities to meet store targets and customer experience goals.
• Consistently follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the entire store team.
• Coordinate store events with our Marketing team.
• Implement existing procedures to protect the company's inventory and assets.
• Follow and enforce protocols to ensure risk management and safety.
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development.
• Lead biannual performance and development reviews for each store team member.

Skills

Retail management experience

Leadership skills

Team development

Job description

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do

• Represent and communicate Warby Parker's values and philosophy to customers and team members
• Execute and improve all operational activities to meet your store's financial targets and customer experience goals
• Consistently follow company-wide processes to maintain brand consistency
• Manage daily scheduling and payroll for the entire store team
• Coordinate store events with our Marketing team
• Implement existing procedures (and create new ones!) to protect the company's inventory and assets
• Follow and enforce protocols to ensure risk management and safety
• Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
• Lead biannual performance and development reviews for each store team member