Store Leader: Key Carrier & Coordinator

The TJX Companies, Inc.; Tempe (AZ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision benefits

Paid holidays/vacation

Job summary

Marshalls, a TJX Companies brand, is hiring for a Key Carrier at our Tempe store. This elevated Coordinator role requires open availability, including nights and weekends, and strong customer service leadership to support store operations.

You'll model integrity, coach associates, manage coverage, and ensure compliance with policies and procedures. The position offers a competitive hourly wage and benefits, with opportunities for growth within TJX’s off-price retail network.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Flexible schedule

Team player

Leadership experience

Customer service

Store operations knowledge

Job description

Marshalls, a TJX Companies brand, is hiring for a Key Carrier at our Tempe store. This elevated Coordinator role requires open availability, including nights and weekends, and strong customer service leadership to support store operations.

You'll model integrity, coach associates, manage coverage, and ensure compliance with policies and procedures. The position offers a competitive hourly wage and benefits, with opportunities for growth within TJX’s off-price retail network.