Store Leader: Guest Experience & Operations

Jersey Mike's Subs; Concord (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jersey Mike's is hiring a Manager to lead in-store operations and drive guest satisfaction. The ideal candidate is a true leader who motivates the team, maintains high quality standards, and upholds brand directives with integrity.

You will oversee staffing, training, and daily performance to ensure every guest experience meets our standards. The role emphasizes coaching, emotional intelligence, and the ability to manage a diverse team in a busy environment, with a focus on delivering

Qualifications

• Leadership and people-management experience.
• Strong communication skills.
• Ability to resolve conflicts with empathy.
• Proven track record of coaching and guiding teams.
• Comfort with fast-paced, guest-focused environments.

Responsibilities

• Oversee all store operations including staffing, food safety, inventory, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance.
• Lead the team to grow loyalty and ensure guests receive high-quality service.
• Maintain store in excellent order and ensure staff perform duties efficiently.
• Set the tone and culture of the team to be energetic, supportive and solution-focused.
• Communicate with peers and owners with integrity and clear expectations.

Skills

Leadership

Communication

Emotional intelligence

Team management

Job description

Jersey Mike's is hiring a Manager to lead in-store operations and drive guest satisfaction. The ideal candidate is a true leader who motivates the team, maintains high quality standards, and upholds brand directives with integrity.

You will oversee staffing, training, and daily performance to ensure every guest experience meets our standards. The role emphasizes coaching, emotional intelligence, and the ability to manage a diverse team in a busy environment, with a focus on delivering