Assistant Manager - Lead Team, Elevate Guest Experience

Harri; Lacey (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jersey Mike's is hiring an Assistant Manager to partner with the General Manager and lead daily restaurant operations while building a positive, high-performing team.

You will coach, onboard, hire, and train staff; oversee shifts, inventory, labor, and food quality; ensure food safety and customer service; and drive performance toward goals.

We value dependable leaders who communicate well, own outcomes, and strive for growth in a fast-paced environment.

Qualifications

• Previous restaurant management, shift leadership, or supervisory experience.
• Strong coaching, mentoring, and people development skills.
• Lead with integrity, accountability, and a positive attitude.
• Thrive in a fast-paced, team-oriented environment.
• Excellent communication and organizational abilities.
• Own results and continuously seek improvements.
• Deliver outstanding customer service and lead by example.
• Dependable, self-motivated, eager to grow professionally.

Responsibilities

• Lead day-to-day restaurant operations with a high-performing team.
• Coach, develop, and motivate team members.
• Assist with hiring, onboarding, and training.
• Lead shifts maintaining standards for food quality, cleanliness, and service.
• Monitor labor, productivity, and food quality per shift.
• Assist with inventory, ordering, receiving, and food-cost control.
• Ensure compliance with food safety and company standards.
• Handle customer concerns professionally and resolve them.
• Support scheduling, daily operations, and performance goals.
• Open and close the restaurant as needed.
• Lead by example and foster a positive, team-first culture.

Skills

Restaurant management experience

Supervisory/shift leadership

Coaching and mentoring

Communication skills

Organizational skills

Accountability

Customer service orientation

Team leadership

Job description

Jersey Mike's is hiring an Assistant Manager to partner with the General Manager and lead daily restaurant operations while building a positive, high-performing team.

You will coach, onboard, hire, and train staff; oversee shifts, inventory, labor, and food quality; ensure food safety and customer service; and drive performance toward goals.

We value dependable leaders who communicate well, own outcomes, and strive for growth in a fast-paced environment.