Store Leader: Growth, Training & Leadership

CCF Family of Brands; Farmington (MO); Híbrido; USD 52.349.000 - 57.859.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Healthcare options

401(k) match

Paid time off

Education reimbursement

Descripción de la vacante

CCF Family of Brands in Farmington, MO, seeks an Assistant Store Manager to lead daily operations, drive customer outreach, and manage risk while developing leadership skills. The role offers hands-on store experience, performance-based growth, and access to a comprehensive benefits package.

The position requires a high school diploma, 1+ year in customer service or retail, and at least 3 months of supervisory experience.

Formación

• High school diploma or equivalent.
• Minimum one year experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.

Responsabilidades

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends.

Conocimientos

Customer service

Sales

Retail

Supervisory experience

Communication skills

POS system

Microsoft Office

Computer literacy

Educación

High school diploma

Herramientas

POS system

Microsoft Office

Descripción del empleo

CCF Family of Brands in Farmington, MO, seeks an Assistant Store Manager to lead daily operations, drive customer outreach, and manage risk while developing leadership skills. The role offers hands-on store experience, performance-based growth, and access to a comprehensive benefits package.

The position requires a high school diploma, 1+ year in customer service or retail, and at least 3 months of supervisory experience.