Growth‑Minded Assistant Store Manager – Training & Pathways

CCF Family of Brands; Macon (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand opportunities

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Employee assistance program

Discount marketplace

Paid time off 12 days

Job summary

Macon, GA-based CCF Family of Brands is seeking an Assistant Store Manager to oversee daily store operations and deliver exceptional customer service. You’ll lead a team, drive performance, and manage risk in a fast-paced retail environment.

The role requires at least 1 year in customer service or retail, plus 3 months in supervisory or leadership duties. This is a full-time, in-person position with weekend hours and strong growth potential through the company’s programs.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Skills

Customer service

Supervisory experience

Leadership

Communication

POS system

MS Office

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Macon, GA-based CCF Family of Brands is seeking an Assistant Store Manager to oversee daily store operations and deliver exceptional customer service. You’ll lead a team, drive performance, and manage risk in a fast-paced retail environment.

The role requires at least 1 year in customer service or retail, plus 3 months in supervisory or leadership duties. This is a full-time, in-person position with weekend hours and strong growth potential through the company’s programs.