Store Leader: Growth, Service & Operations

Goodwill of Central & Northern Arizona; Gilbert (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical Plans

HRA

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Store Manager to drive retail operations at a Gilbert location. You will lead the team, manage donations, inventories, pricing, and store presentation to fulfill the organization's mission.

The role requires strong leadership, budgeting, and customer service, with responsibility for staffing, training, and ensuring compliance with company standards. Starting pay is $70,000 annually, reflective of leadership duties.

Qualifications

• Two years' work experience in Retail Management, preferably thrift.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures Production Team processes, prices, and displays product per company standards and to achieve store goals.

Skills

Retail management

Customer service

Team leadership

English proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Store Manager to drive retail operations at a Gilbert location. You will lead the team, manage donations, inventories, pricing, and store presentation to fulfill the organization's mission.

The role requires strong leadership, budgeting, and customer service, with responsibility for staffing, training, and ensuring compliance with company standards. Starting pay is $70,000 annually, reflective of leadership duties.