Store Leader: Gaming & Guest Experience

Activate; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

401(k) benefits

Paid time off

Ongoing training

Free game play

Dynamic work environment

Casual dress code

On-site parking

Job summary

Activate in San Francisco (Stonestown) is seeking a Store Leader to run daily operations, troubleshoot issues, and coach a game-floor team to deliver an exceptional gaming experience.

Reporting to the Regional Leader, you’ll hire, schedule, train, and drive standards, with a fast-paced, high-energy environment featuring bright lights, loud music, and a passion for play.

This full-time role requires the ability to lift, stand long hours, and maintain safety while keeping guests engaged.

Qualifications

• 2 years of leadership in a customer-facing environment
• Collaborative teamwork strengths
• Ability to foster relationships with customers and employees
• Excellent communication skills, both listening and speaking
• Proficient in hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in leading teams and operational performance
• Highly organized to manage competing priorities

Responsibilities

• Oversee day-to-day store operations and communicate company expectations
• Create a lasting customer experience and prioritize satisfaction
• Monitor and interpret key performance indicators
• Maintain brand consistency through customer experiences and events
• Perform regular inspections of front desk and gaming areas
• Conduct daily cleaning and maintenance per standards
• Provide safety training and identify risks
• Update Regional Leader on operations and improvements
• Manage facility maintenance process flow
• Audit and own inventory processes and workflows

Skills

Leadership

Communication

Team collaboration

Tools usage

MS Office

Multitasking

Organizational skills

Customer focus

Tools

Hand tools

Power tools

Microsoft Office

Job description

Activate in San Francisco (Stonestown) is seeking a Store Leader to run daily operations, troubleshoot issues, and coach a game-floor team to deliver an exceptional gaming experience.

Reporting to the Regional Leader, you’ll hire, schedule, train, and drive standards, with a fast-paced, high-energy environment featuring bright lights, loud music, and a passion for play.

This full-time role requires the ability to lift, stand long hours, and maintain safety while keeping guests engaged.