Store Leader, Fashion & Omni-Channel Retail

Tapestry (Coach/Kate Spade); Milpitas (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Kate Spade New York, part of the Tapestry portfolio, seeks an Assistant Store Leader in Milpitas, CA. You will partner with the Store Leader to maximize sales, deliver exceptional client experiences, and drive omni-channel initiatives on the sales floor.

You will lead a team, analyze selling data, and ensure brand standards while managing store operations and scheduling to meet business goals.

Qualifications

• 2+ years of retail management experience (fashion/lifestyle or comparable environment). A combination of education and experience will be considered.
• Strong leadership communication, and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experienced with retail systems.
• Ability to analyze selling reports, identify trends, and react quickly.
• Strong English language proficiency. (for EU)

Responsibilities

• Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment.
• Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs.
• Empower the team to personalize experiences and resolve customer issues effectively.
• Lead customer data capture to support marketing and repeat business.
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance.
• Set clear goals, review KPIs, and coach to results.
• Act as Store Leader in their absence; foster an inclusive, motivating culture.
• Build community networks to support recruiting and brand awareness.
• Own store sales plans and forecasts; create action plans to address business opportunities.
• Inspire the team to exceed performance standards across all selling channels.
• Partner with corporate teams to analyze market data and optimize strategies.
• Champion Kate Spade's aesthetic and philosophy; maintain brand and operating standards.
• Execute visual directives and ensure an impeccable store environment.
• Communicate sell-through, stock trends, and customer feedback to improve results.
• Oversee opening/closing procedures, cash handling, and facility security.

Skills

Leadership

Coaching

Retail management

Analytics

MS Office

Tools

Retail systems

Excel

PowerPoint

Outlook

Job description

Kate Spade New York, part of the Tapestry portfolio, seeks an Assistant Store Leader in Milpitas, CA. You will partner with the Store Leader to maximize sales, deliver exceptional client experiences, and drive omni-channel initiatives on the sales floor.

You will lead a team, analyze selling data, and ensure brand standards while managing store operations and scheduling to meet business goals.