Store Leader - Experience & Growth Champion

Topdrawer International Corp.; Chicago (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Full-time hourly

Employee discount

Vacation and Sick Leave

Paid Holidays

Health, Dental, and Vision Insurance

FSAs for Health and Dependent Care

Disability & Life Insurance

401(k) Retirement Plan with Companying

Job summary

Topdrawer is seeking an Assistant Manager in Chicago to partner with the Store Manager on leadership, culture, service, and operations. You will often run the floor in the Manager’s absence while guiding daily execution and long-term planning.

This role blends hands-on supervision with strategic thinking: coaching the team, supporting hiring and training, and driving performance against KPIs, revenue, and guest experience.

Qualifications

• A motivated retail leader with 2–3 years of supervisory or management experience.
• Skilled in coaching, feedback, and motivating a team toward results.
• Detail-oriented and organized, with strong operational and problem-solving skills.
• Passionate about intentional living, design, and creating meaningful customer connections.
• Curious, ambitious, and ready to take the next step toward Store Manager

Responsibilities

• Deliver and model a warm, educational, and highly personalized customer experience
• Hold the team accountable for Topdrawer’s service and storytelling standards
• Partner with the Store Manager to build local community connections and brand awareness
• Act as Manager-on-Duty, leading the floor and making key decisions during shifts
• Coach, develop, and give feedback to team members to drive performance and growth
• Support hiring, onboarding, and ongoing training to build a strong, capable team
• Foster a positive, inclusive, and high-performance culture
• Oversee daily operations including opening/closing, inventory flow, and cash handling
• Ensure visual merchandising and floor sets are executed to brand standards
• Take ownership of operational compliance, safety, and supply management
• Partner with leadership on execution of product launches and seasonal campaigns
• Co-own sales goals, KPIs, and financial results with the Store Manager
• Analyze store performance and identify opportunities to increase sales and profitability
• Help manage labor scheduling and productivity to optimize results
• Drive accountability for achieving revenue, conversion, and customer experience metrics
• A motivated retail leader with 2–3 years of supervisory or management experience
• Skilled in coaching, feedback, and motivating a team toward results
• Detail-oriented and organized, with strong operational and problem-solving skills
• Passionate about intentional living, design, and creating meaningful customer connections
• Curious, ambitious, and ready to take the next step toward Store Manager

Skills

Retail leadership

Coaching

Team motivation

Operations

Customer experience

Job description

Topdrawer is seeking an Assistant Manager in Chicago to partner with the Store Manager on leadership, culture, service, and operations. You will often run the floor in the Manager’s absence while guiding daily execution and long-term planning.

This role blends hands-on supervision with strategic thinking: coaching the team, supporting hiring and training, and driving performance against KPIs, revenue, and guest experience.