Store Leader: Elevate Sales, Service & Team

FashionUnited; Byron Township (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Wolverine Worldwide is seeking a Store Manager to lead a high-performing retail team in delivering exceptional customer experiences while meeting sales goals. You will drive store performance, coach staff, and maintain brand standards across all operations.

The role requires flexible scheduling, strong leadership, and a focus on results in a busy retail environment. Join a team committed to inclusivity, customer service, and community engagement.

Qualifications

• Experience in a management role within fast-paced retail
• Proven ability to set and hit store KPIs and drive sales
• Excellent customer service and team development skills
• Ability to work mornings, evenings, weekends and holidays
• Budget and payroll awareness
• Strong communication and relationship-building abilities

Responsibilities

• Be a role model and motivate your team to live brand values
• Own sales and profit results with payroll and KPI oversight
• Deliver outstanding service to customers and model appropriate behavior
• Communicate efficiently on the floor and behind the scenes with stakeholders
• Foster a supportive, productive, and inclusive team environment
• Ensure policies and procedures, including health & safety, are understood and followed
• Develop community relationships to boost local brand presence
• Manage stock flow and store operations for smooth running
• Lead change management and implement new brand working methods
• Create memorable customer experiences through authentic service

Skills

Retail management

Sales targets

KPIs

Customer service

Team leadership

Pressure handling

Education

High School diploma or equivalent

Tools

POS systems

Job description

Wolverine Worldwide is seeking a Store Manager to lead a high-performing retail team in delivering exceptional customer experiences while meeting sales goals. You will drive store performance, coach staff, and maintain brand standards across all operations.

The role requires flexible scheduling, strong leadership, and a focus on results in a busy retail environment. Join a team committed to inclusivity, customer service, and community engagement.