Store Leader: Elevate Customer Experience & Growth

LOFT; State College (Centre County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Job summary

LOFT in State College, PA is seeking a Store Manager to lead both customer and associate experiences at our Colonnade at State College location. You will drive profitability through strong coaching, operational excellence, and community engagement.

You will manage hiring, training, budgeting, and payroll while ensuring a welcoming, inclusive environment for customers and team members. Regular/full-time schedule with a focus on delivering outstanding service.

Qualifications

• 2+ years retail Store Manager or service industry experience (preferred).
• Brings a hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Skills

Hospitality mindset

People management

Leadership

Communication skills

Technology proficient

Business acumen

Tools

Point-of-Sale system

Job description

LOFT in State College, PA is seeking a Store Manager to lead both customer and associate experiences at our Colonnade at State College location. You will drive profitability through strong coaching, operational excellence, and community engagement.

You will manage hiring, training, budgeting, and payroll while ensuring a welcoming, inclusive environment for customers and team members. Regular/full-time schedule with a focus on delivering outstanding service.