Store Leader: Drive Team Momentum & Customer Experience

Crate and Barrel; Pasadena (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Crate and Barrel in Pasadena, CA seeks a Store Leader to guide a high-performing team, delivering exceptional customer experiences and driving store profitability through engaging in-store interactions and effective daily operations.

You will set sales and service standards, coach leaders, manage staffing and scheduling, and ensure safe, efficient performance while modeling a positive, collaborative culture.

Qualifications

• 3+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals.
• Guide, align and communicate store goals and initiatives to all associates.
• Establish and manage key metrics across sales, safety, payroll, scheduling and training.
• Coach leaders to develop team members and address associate relations issues.
• Be the on-floor leader, influencing daily operations and customer interactions.

Skills

Customer service leadership

Communication skills

Organizational skills

Problem-solving skills

Delegation

Team leadership

People development

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Crate and Barrel in Pasadena, CA seeks a Store Leader to guide a high-performing team, delivering exceptional customer experiences and driving store profitability through engaging in-store interactions and effective daily operations.

You will set sales and service standards, coach leaders, manage staffing and scheduling, and ensure safe, efficient performance while modeling a positive, collaborative culture.