Store Leader - Elevate Customer Experience & Growth

Designer Brands; Los Angeles (CA); On-site; USD 49,000 - 61,000; Full time

Job summary

DSW is seeking an energetic store leader in the Los Angeles area to drive exceptional in-store experiences and lead a high-performance team. You will coach associates, implement store strategies, and monitor KPIs to achieve quarterly targets while maintaining a customer-first approach.

The role requires at least a high school diploma and experience in retail leadership, with strong communication and problem-solving abilities.

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience leading store teams and driving KPI performance.
• Strong communication skills and ability to coach others.

Responsibilities

• Elevate in-store experience by coaching associates and leadership.
• Develop and communicate store strategies aligned to company goals.
• Drive weekly/monthly KPI performance through forecasting and planning.
• Foster recognition and handle feedback with urgency.
• Lead merchandise plans and inventory execution on the sales floor.

Skills

Customer service

Team leadership

Staff coaching

KPI management

Communication

Retail operations

Scheduling

Time management

Education

High school diploma or equivalent

Some college preferred

Job description

DSW is seeking an energetic store leader in the Los Angeles area to drive exceptional in-store experiences and lead a high-performance team. You will coach associates, implement store strategies, and monitor KPIs to achieve quarterly targets while maintaining a customer-first approach.

The role requires at least a high school diploma and experience in retail leadership, with strong communication and problem-solving abilities.