Store Leader: Elevate Customer Experience

Kroger; Glasgow (KY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career training programs

Job summary

Kroger in Glasgow, KY, seeks an energetic leader to manage day-to-day store operations, develop strong associates, and drive the Full, Fresh, and Friendly strategy. You will lead merchandising, supervision, and customer service initiatives to ensure an optimal shopping experience.

The role emphasizes coaching, financial performance discussions, and cost control while upholding Kroger values. A fast-paced retail environment offers growth opportunities and teamwork across departments.

Qualifications

• Previous experience in retail sales management preferred.
• Strong customer service skills with the ability to resolve customer issues effectively.
• Excellent interpersonal and communication skills to interact with customers and team members.
• Ability to supervise and motivate a team to achieve sales goals.
• Proficient in basic math skills for cash handling and inventory management.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and EBITDA results.
• Daily assess the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance.
• Assist with the coaching and development of store associates through both formal and informal interactions.
• Supports all aspects of the Full, Fresh, and Friendly Strategy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Assist store leader and team members in the achievement of a favorable customer shopping experience through great store conditions and customer service
• Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans
• Drive sales working with team members to maximize sales and profits, reduce shrink and improve each department's contribution
• Assist the store leader in the regular store-level financial performance discussions to include achieving budgets and other targeted goals with store team members
• Analyze and respond to the competitive landscape within the area
• Utilize team to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans
• Serve as liaison providing feedback to Store Leader, Area Leader, and Director of Operations on the effectiveness of Division merchandising and operational plans and programs
• Assist the store leader in staffing, reducing turnover, increasing retention and store operations
• Provide timely feedback to team members on individual and department performance
• Assist with the management of labor and supply costs daily to meet customer service and financial targets
• Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 50 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
• Must be able to perform the essential functions of the position with or without reasonable accommodation

Skills

Retail leadership

Customer service

Team supervision

Communication

Math skills

Job description

Kroger in Glasgow, KY, seeks an energetic leader to manage day-to-day store operations, develop strong associates, and drive the Full, Fresh, and Friendly strategy. You will lead merchandising, supervision, and customer service initiatives to ensure an optimal shopping experience.

The role emphasizes coaching, financial performance discussions, and cost control while upholding Kroger values. A fast-paced retail environment offers growth opportunities and teamwork across departments.