Assistant Store Leader: Elevate Sales & Service

Kroger; Springfield (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Kroger is seeking a results-driven retail leader to join our team in the Midwest-based family of companies. You will help manage daily store operations, coach associates and drive customer-focused service across the store environment.

In this role you’ll lead merchandising initiatives, monitor performance against budgets, and work to maximize sales while controlling costs. Strong communication and hands-on leadership are essential to thrive in a fast-paced, friendly setting.

Qualifications

• Previous experience in retail sales management preferred.
• Strong customer service skills with the ability to resolve customer issues effectively.
• Excellent interpersonal and communication skills to interact with customers and team members.
• Ability to supervise and motivate a team to achieve sales goals.
• Proficient in basic math skills for cash handling and inventory management.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Assist store leader and team members in the achievement of a favorable customer shopping experience through great store conditions and customer service.
• Assist in leading teams in the planning, implementation, and execution of merchandising and operating initiatives.
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
• Drive sales working with team members to maximize sales and profits, reduce shrink and improve each department's contribution.
• Assist the store leader in the regular store-level financial performance discussions to include achieving budgets and other targeted goals with store team members.
• Analyze and respond to the competitive landscape within the area.
• Utilize team to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.
• Serve as liaison providing feedback to Store Leader, Area Leader, and Director of Operations on the effectiveness of Division merchandising and operational plans and programs.
• Assist with the management of labor and supply costs daily to meet customer service and financial targets.

Skills

Retail management

Customer service

Interpersonal skills

Communication

Team leadership

Math skills

Attention to detail

Job description

Kroger is seeking a results-driven retail leader to join our team in the Midwest-based family of companies. You will help manage daily store operations, coach associates and drive customer-focused service across the store environment.

In this role you’ll lead merchandising initiatives, monitor performance against budgets, and work to maximize sales while controlling costs. Strong communication and hands-on leadership are essential to thrive in a fast-paced, friendly setting.