Store Leader — Drive Sales & Team Excellence

Theisen's Home-Farm-Auto

Marshalltown (IA)

On-site

USD 52,000 - 78,000

Full time

13 days ago

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Benefits offered by this job

401K matching

PTO

Holidays

Birthday-off with pay

Associate discount

Job summary

Theisen’s is seeking a Store Manager in Iowa to lead daily store operations, drive sales through merchandising and events, and deliver excellent customer service. You will manage front-and-back-end activities, coach associates, and ensure brand standards across all store duties.

Ideal candidates will have a bachelor’s degree in business or related field and 2+ years of retail management experience, with strong leadership and analytical skills to optimize profitability and guest experience.

Qualifications

Bachelor’s degree in business-related field preferred.
Minimum 2 years of retail management experience preferred.
Experience leading and developing a team to achieve store goals.
Strong customer service orientation with ability to train staff.”

Responsibilities

Observe needs of customers through merchandising, stock levels, prompt service, refunds and sales.
Train and maintain knowledgeable sales associates.
Be aware of competitive pricing and create loyal customers through association.
Provide face to face contact with customers by maintaining presence on sales floor, interact and assist both customers and associates throughout entire store, and provide prompt attention.
Use financial reports to better understand the scope of the business as well as recognize course changes needed based on information the financials may depict.
Monitor mystery shopper report to meet company standards.
May be required to perform tasks normally required of associates in every classification including, but not limited to, driving forklift, load outs, changing tires, and running cash registers.
Analyze store financials to maintain accountability of the store budget.
Tour stores with Assistant Managers and Floor Supervisors and provide direction to maintain Theisen’s Brand standards.
Attain ultimate customer satisfaction through training of associates and follow up on all customer complaints.
Work with Assistant Managers and Floor Supervisors to manage discontinued merchandise control and shrinkage.
Perform daily walking tour of store to ensure all areas meet Theisen’s Brand standards and to assign duties.
Establish and follow through on priorities that arise and produce timely results in areas not meeting company standards.
Monitor cashier functions, review return slips daily, oversee problems with cash (over and short) and review layaway and special orders.
Maintain proper staffing needs, follow hiring procedures, and maintain consistent disciplinary action.
Complete the weekly payroll process.
Perform associate evaluations – review performance of all associates annually.
Order stock replenishment of direct vendors.
Review housekeeping departments and public areas (lobby, restrooms, parking lot), oversee receiving room operations, small engine repair, and defective and layaway areas.
Maintain OOS program to company standards.
Monitor seasonal transition, inventory prep, and all other potential product movement throughout the store.
Attend community functions to maintain a positive image of Theisen’s in the community
Review and visit competition and report finding to Regional Manager
Review product selection and collect suggestions from customers and associates to suggest additions and deletions to the product mix
Review promotions and upcoming ads to insure proper staffing and merchandise requirements
Follow through on duties assigned by Executives and Regional Manager
Other duties as assigned by manager