Store Leader: Drive Sales, Team Coaching & KPI Excellence

Default Brand; Defiance (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee discount 10%–30%

Life/Disability Insurance

401K

Job summary

Ashley Furniture is seeking a Store Manager to oversee daily retail store operations and drive sales performance. You will lead the sales, guest experience, and visual teams, coaching staff to achieve targets while managing budgets and staffing levels.

The ideal candidate has 4+ years of supervisory retail experience and a strong track record in customer relations and team development. This full-time role is based at a retail location and offers comprehensive benefits.

Qualifications

• Demonstrated ability to lead a retail team to meet sales targets.
• Strong communication and coaching skills for staff.
• Proven track record in customer issue resolution and escalation handling.
• Experience recruiting and staffing retail locations.

Responsibilities

• Oversee day-to-day store operations and drive sales KPI’s.
• Handle customer issues escalated beyond frontline roles.
• Provide leadership and timely communication across sales, guest experience and visual teams.
• Coach staff to achieve individual and team success.
• Audit staff performance and prepare evaluations as needed.
• Manage budgeted costs including wages and supplies and ensure documentation.

Skills

Team leadership

KPI management

Guest relations

Retail staffing

Education

High School Diploma

Job description

Ashley Furniture is seeking a Store Manager to oversee daily retail store operations and drive sales performance. You will lead the sales, guest experience, and visual teams, coaching staff to achieve targets while managing budgets and staffing levels.

The ideal candidate has 4+ years of supervisory retail experience and a strong track record in customer relations and team development. This full-time role is based at a retail location and offers comprehensive benefits.