Retail Store Leader - Drive Sales & Service Excellence

Default Brand; Memphis (TN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount 10%–30%

Life and disability insurance

Flexible Spending Account

401(k)

Paid time off

Job summary

Ashley Furniture Stores in Memphis, TN seeks a Store Manager to lead day-to-day retail operations, drive sales performance, and deliver exceptional customer service. You will manage budgets, staff scheduling, and performance evaluations while coordinating with visual and guest-experience teams to ensure operational excellence.

Ideal candidates have 4+ years of supervisory retail experience, strong leadership, and a proven ability to meet KPIs, handle guest concerns, and interview qualified

Qualifications

• High school diploma required.
• 2+ years of experience working in the retail industry.
• 4+ years of supervisory experience in a retail environment.
• Demonstrated ability to motivate employees to achieve sales KPIs.
• Ability to handle guest concerns in a timely and professional manner.
• Ability to interview and select qualified staff.

Responsibilities

• Oversee all sales KPIs, including volume, margin, closing ratio, sales per guest, bedding, and protection.
• Handle customer-related issues escalated above the Guest Experience Manager or Lead.
• Provide exceptional leadership and timely, effective communication to the sales, guest experience, and visual teams.
• Coach associates to build individual and team success in a professional manner.
• Audit employee performance and administer performance evaluations for assigned staff as needed.
• Maintain budgeted administrative costs, including wages and supplies.
• Ensure procedures and assigned tasks are completed accurately and on time.
• Complete required reports and functions in a timely manner.
• Maintain proper staffing levels for each job code in accordance with company-set budget levels.
• Prepare and administer performance evaluations for assigned staff.
• Coordinate and execute daily, weekly, and monthly staff meetings.
• Partner with the Visual Presentation Manager regarding product placement.
• Communicate policy and other company information to staff members.
• Perform other duties as assigned.

Skills

Leadership

Sales KPI management

Customer service

Communication

Staff development

Performance evaluations

Hiring & interviewing

Education

High school diploma

Job description

Ashley Furniture Stores in Memphis, TN seeks a Store Manager to lead day-to-day retail operations, drive sales performance, and deliver exceptional customer service. You will manage budgets, staff scheduling, and performance evaluations while coordinating with visual and guest-experience teams to ensure operational excellence.

Ideal candidates have 4+ years of supervisory retail experience, strong leadership, and a proven ability to meet KPIs, handle guest concerns, and interview qualified