Store Leader - Drive Sales, Customer Experience & Growth

Kohl's; Jefferson City (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Kohl's in Missouri seeks an experienced Store Manager to lead the entire store team, delivering exceptional customer experience and driving sales profitability. You will recruit, train, coach and develop associates while ensuring merchandising excellence and strong operational execution.

Responsibilities include managing payroll, scheduling, hiring decisions, performance management, loss prevention, inventory accuracy and adherence to company policies.

Qualifications

• Must be 18 years of age or older.
• Experience supervising 20 or more associates, including responsibility for performance management and making employment decisions.
• Great verbal/written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills.
• Strong people management skills and ability to develop talent.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team.
• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed.
• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management.
• Manage associate relations issues including performance management, and ensure associates follow company policies.
• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals.
• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates.
• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures.
• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention.
• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer.
• Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment.
• Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations.

Skills

Age 18+

People management

Performance management

Communication skills

Decision making

Flexible schedule

Retail leadership

Education

College degree or equivalent

Job description

Kohl's in Missouri seeks an experienced Store Manager to lead the entire store team, delivering exceptional customer experience and driving sales profitability. You will recruit, train, coach and develop associates while ensuring merchandising excellence and strong operational execution.

Responsibilities include managing payroll, scheduling, hiring decisions, performance management, loss prevention, inventory accuracy and adherence to company policies.