Store Leader - Drive Sales & Customer Experience

Bridgestone Americas, Inc.; Norfolk (VA); On-site; USD 61,000 - 104,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

On-the-job training and company-funded

ASE certifications

401(k) match

On-demand pay (daily pay) program

Job summary

Bridgestone Retail Operations (BSRO) is seeking an exempt Store Manager to lead a busy automotive retail location in Norfolk, VA. The role requires the ability to drive sales, manage staff, and deliver superior customer experiences.

We offer comprehensive benefits and a schedule that supports business needs, including weekends. The successful candidate will have retail management experience and a valid driver's license to operate company vehicles.

Qualifications

• High School Diploma or equivalent.
• Demonstrated success in retail sales management.
• Problem solving skills as it relates to customer complaints.
• Aptitude to manage inventory, order scheduling, and merchandising displays.
• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.

Responsibilities

• Customer service.
• Drive store sales & promotions.
• Build customer satisfaction & loyalty creating results for teammates, customers and the company.
• Understand alternative tire sourcing and competitors.
• Track and meet payroll, budgets and store goals.
• Keep records and relevant financial information current.
• Manage, schedule and assign staff according to their skill level.
• Attend paid training to stay up-to-date with new developments in the automotive service industry.
• Follow up with customers to obtain feedback and ensure they are satisfied with received.
• Other duties as assigned.

Skills

Retail sales management

Customer service

Problem solving

Inventory management

Staff scheduling

Negotiation and conflict resolution

Education

High School Diploma or equivalent

2 year college degree or equivalent

Job description

Bridgestone Retail Operations (BSRO) is seeking an exempt Store Manager to lead a busy automotive retail location in Norfolk, VA. The role requires the ability to drive sales, manage staff, and deliver superior customer experiences.

We offer comprehensive benefits and a schedule that supports business needs, including weekends. The successful candidate will have retail management experience and a valid driver's license to operate company vehicles.