Store Leader: Drive Growth & Customer Experience

Miniso; Columbia Township (MO); Hybrid; USD 26,000 - 41,000; Full time

Job summary

Miniso in Columbia Township, MO is seeking a Store Manager who will lead the store from the front, delivering a world‑class shopping experience for customers and a vibrant, energized environment for the team.

You will own day-to-day operations, drive sales, manage labor and inventory, promote the membership program, and develop staff through coaching and performance feedback while upholding Miniso standards.

Qualifications

• 3+ years of experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Responsibilities

• Report directly to the Area/District Manager and lead a dynamic team, including the Assistant Store Manager, Shift Leads, and Sales Associates.
• Required to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Ensure seamless store execution, which includes delivering outstanding customer service, upholding merchandising standards, adhering to operational procedures, and driving sales performance.
• Promote and drive engagement with the store's membership program, encouraging customer sign-ups and fostering loyalty to enhance customer retention and boost sales.
• Oversee all aspects of store operations and overall performance to develop store employees.
• Meet sales goals by training, motivating, mentoring, and providing feedback to the team.
• Lead efforts to recruit, hire, train, and retain top talent, fostering internal growth by conducting performance evaluations and creating career development paths for both associates and managers.
• Upholding store standards, with a focus on driving profitability through effective sales strategies and expense management.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
• Serve as the key liaison with the Area/District Manager and Human Resources regarding employee performance and relations, ensuring all associates are held accountable for their roles and responsibilities as outlined in their job descriptions.
• Responsible for a range of essential tasks, including operating computers and printers, managing schedules, and ensuring the store remains clean and organized.
• Drive an inviting store environment, keeping the store in top condition and ensuring visual displays align with company guidelines.
• Champion business growth through strategic planning that boosts store presence, increases store traffic, and maximizes sales performance.
• Address and resolve issues raised by both staff and customers, ensuring quick, effective solutions to maintain a positive environment.

Skills

Retail management

Leadership

Customer management

Communication

Team development

Education

High school diploma

Associate degree or higher in Business/Admin

Tools

POS software

Job description

Miniso in Columbia Township, MO is seeking a Store Manager who will lead the store from the front, delivering a world‑class shopping experience for customers and a vibrant, energized environment for the team.

You will own day-to-day operations, drive sales, manage labor and inventory, promote the membership program, and develop staff through coaching and performance feedback while upholding Miniso standards.