Store Leader: Drive Customer Experience & Growth

Madewell Stores Madewell, Inc.; McKownville (NY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Discounts on branded products

401(k) plan with company matching

Medical and prescription coverage

Paid time off

Employee discounts

Dental, vision, and life insurance

Job summary

Madewell, a J.Crew Group brand, is seeking an Assistant Manager to join our store leadership team in New York. You will drive profitability through customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will oversee divisions such as Visual Merchandising, Operations, HR, and selling, ensuring operations run smoothly and targets are met. You may also participate in recruiting and training, fostering a collaborative work

Qualifications

• 1–2 years of retail management experience
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, lift for product and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Fashion trend awareness

Teamwork

Problem solving

Job description

Madewell, a J.Crew Group brand, is seeking an Assistant Manager to join our store leadership team in New York. You will drive profitability through customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will oversee divisions such as Visual Merchandising, Operations, HR, and selling, ensuring operations run smoothly and targets are met. You may also participate in recruiting and training, fostering a collaborative work