Retail Store Operations Lead

Goodwill of South Central Wisconsin, Inc.; Platteville (WI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. seeks a capable supervisor to assist in managing daily store operations and achieve revenue goals. You will recruit, interview, hire, and train staff, while ensuring cash controls and loss prevention guidelines are followed.

The role emphasizes leadership, customer service, and optimizing product flow to maximize donations and sales. Occasional travel for training may occur, with a strong focus on teamwork and store standards.

Qualifications

• Strong verbal and written communication skills.
• Strong leadership and people management skills.
• Independently makes decisions that positively impact store goals.
• Proficient with Microsoft Office and ability to learn other software.

Responsibilities

• Assists in managing daily store operations to meet revenue goals.
• Recruit, interview, hire, and train direct reports.
• Monitors cash controls and asset protection guidelines.
• Plans and organizes employee work schedules to meet business demands.
• Provides best in class customer service and coaches staff.

Skills

Verbal & written communication

Leadership

Decision making

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Goodwill of South Central Wisconsin, Inc. seeks a capable supervisor to assist in managing daily store operations and achieve revenue goals. You will recruit, interview, hire, and train staff, while ensuring cash controls and loss prevention guidelines are followed.

The role emphasizes leadership, customer service, and optimizing product flow to maximize donations and sales. Occasional travel for training may occur, with a strong focus on teamwork and store standards.