Store Leader: Customer Service & Operations

Reasors Food Stores; Mayfield (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Blarney Castle Stores is seeking a Store Manager to lead a team, drive sales, and uphold our service standards. You will manage front-of-house operations, coach staff, and ensure a welcoming, compliant store environment that delights customers.

The role requires a strong leader with at least five years of supervisory experience, excellent communication, and the ability to work varied shifts across a busy store setting. On-site role with a focus on safety and results.

Qualifications

• High school diploma or equivalent required.
• Progress toward or completion of a bachelor's degree preferred.
• Five years of relevant work experience including leadership/supervision.
• Basic math skills to interpret operating reports.
• Able to read and implement procedures and training materials.
• Strong verbal and written communication skills.
• Effective communication with staff, customers and vendors.
• Capable of managing a fast-paced environment and pivoting as needed.
• Able to multi-task and maintain inclusive team dynamics.
• Demonstrated computer literacy and familiarity with POS and standard Microsoft Office products.

Responsibilities

• Lead and coach store associates to meet business goals and career paths.
• Provide immediate, attentive service to customers.
• Maintain superior customer service and resolve complaints promptly.
• Develop action plans to meet operational objectives.
• Analyze sales/expenses to maximize profitability.
• Use financial reports to identify trends and address store performance.
• Monitor staffing levels and staff development.
• Promote teamwork and a respectful work environment.
• Delegate responsibilities to ensure smooth operations across the team.
• Stay calm during peak periods and guide the team accordingly.
• Review performance against audit standards and pricing/inventory standards.
• Order inventory and manage vendor performance; execute promotions.
• Ensure compliance with policies and laws; manage deposits and reconciliations.
• Maintain store safety and security; respond to emergencies; perform on-site work.

Skills

Leadership

Communication

Time management

Team building

Multi-tasking

Computer literacy

Operations awareness

On-site supervision

Education

High School Diploma or Equivalent

Bachelor’s degree (preferred)

Tools

POS

Microsoft Office

Job description

Blarney Castle Stores is seeking a Store Manager to lead a team, drive sales, and uphold our service standards. You will manage front-of-house operations, coach staff, and ensure a welcoming, compliant store environment that delights customers.

The role requires a strong leader with at least five years of supervisory experience, excellent communication, and the ability to work varied shifts across a busy store setting. On-site role with a focus on safety and results.