Store Leader: Customer Experience & Operations

Blarney Castle Oil Co.; Eastlake (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Blarney Castle Oil Co. is seeking an Assistant Manager to help the Store Manager direct a team of associates to uphold service, cleanliness, and product quality.

You will lead during your shift, engage with customers, and coach staff to meet standards while ensuring compliance with company policies and laws. This on-site role requires strong math, communication, and leadership skills, plus the ability to work flexible shifts and coordinate schedules with the manager in a fast-paced convenience

Qualifications

• High school diploma or equivalent is required.
• Two years progressively responsible retail experience.
• Demonstrated good math skills to calculate change, taxes, and inventory usage.
• Able to read, write, understand and apply instructions and training materials.
• Strong interpersonal communication skills with customers, employees and vendors.

Responsibilities

• Display a customer comes first attitude and ensure immediate attention to customers.
• Assist Store Manager by supporting program implementation and motivating employees for objectives.
• Identify, communicate, and delegate responsibilities for smooth operations.
• Provide coaching to employees on shift to improve performance.
• Assist with new employee training and provide feedback to the store manager.
• Maintain calm demeanor during high volume periods and ensure standards.
• Assist in executing marketing, fuel, and food strategies and promotions.
• Ensure pricing and inventory levels are maintained and orders placed as needed.
• Follow all policies, procedures, and local, state, and federal laws.
• Prepare and deliver deposits and reconcile daily receipts.
• Ensure safety policies are followed and lead safety meetings.
• Respond to emergencies outside normal hours and work on-site at the store.

Skills

Customer service

Leadership

Teamwork

Cash handling

Communication

Education

High school diploma or equivalent

Tools

POS

HR software

Microsoft Office

Job description

Blarney Castle Oil Co. is seeking an Assistant Manager to help the Store Manager direct a team of associates to uphold service, cleanliness, and product quality.

You will lead during your shift, engage with customers, and coach staff to meet standards while ensuring compliance with company policies and laws. This on-site role requires strong math, communication, and leadership skills, plus the ability to work flexible shifts and coordinate schedules with the manager in a fast-paced convenience