Store Leader: Customer Focus & Growth (Assistant Manager)

PLS; Garland (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) retirement plan

Vacation and advancement opportunities

Ongoing training

Job summary

PLS is seeking an Assistant Store Manager at our Garland, TX location to lead daily operations, deliver outstanding customer service, and help meet store goals. You will support the Store Manager in supervising team members, recruiting, and ensuring policy compliance.

The role requires management experience in retail or service industries, a strong customer focus, and the ability to work flexible hours, including mornings, evenings, weekends, and holidays. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant.
• Ability to engage with customers.
• Ability to develop positive relationships with customers.
• Strong desire to exceed company initiatives and inspire excellence in a team.
• Excellent communication and presentation skills.
• High-energy, collaborative management experience.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
• Establishing a strong customer service culture within the store
• Assisting the Store Manager in implementing strategies to help meet store goals and objectives
• Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Analyzing financial statements and trends to increase and maximize sales
• Marketing within the community to increase market share and store revenues
• Resolving customer complaints for increased customer satisfaction
• Assisting the Store Manager with managing schedule, cash, and store audits
• Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
• Helping to maintain a neat and clean store environment for our customers and team members
• Other duties as assigned

Skills

Management experience

Customer service

Communication skills

English fluency

Team leadership

Job description

PLS is seeking an Assistant Store Manager at our Garland, TX location to lead daily operations, deliver outstanding customer service, and help meet store goals. You will support the Store Manager in supervising team members, recruiting, and ensuring policy compliance.

The role requires management experience in retail or service industries, a strong customer focus, and the ability to work flexible hours, including mornings, evenings, weekends, and holidays. Bilingual English/Spanish is a plus.