Omnichannel Retail Leader & Team Coach

N23 Premium Brands Opco LLC; Lansing (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group, operating Ann Taylor stores, seeks a Sales Manager to lead a high-performing team in Lansing, MI. You will partner with the Store Manager to drive sales, deliver an omnichannel experience, and foster a store culture that emphasizes exceptional customer service and engagement.

You will coach associates, model brand behaviors, onboard new hires, and balance selling with daily store operations.

Qualifications

• 1 year retail management experience (preferred).
• Hospitality mindset when connecting with customers.
• Excellent customer service and interpersonal skills.
• Strong people management skills and ability to develop talent.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to create action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Build genuine customer relationships by ensuring high associate engagement and customer service levels.
• Model brand behaviors and cultivate a customer-centric culture.
• Onboard new hires and develop an effective team of associates.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Uphold the highest brand visual standards for merchandise on the sales floor.
• Lead activities to drive the store's performance, including financial and operational objectives.
• Balance selling responsibilities and overall store operations activities.

Skills

Hospitality mindset

Customer service

Interpersonal skills

People management

Business acumen

POS proficiency

Tools

POS system

Job description

KnitWell Group, operating Ann Taylor stores, seeks a Sales Manager to lead a high-performing team in Lansing, MI. You will partner with the Store Manager to drive sales, deliver an omnichannel experience, and foster a store culture that emphasizes exceptional customer service and engagement.

You will coach associates, model brand behaviors, onboard new hires, and balance selling with daily store operations.