Store Leader & Customer Experience Manager

Sampson-bladen Oil Company Incorporated; Raleigh (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

Sampson-bladen Oil Company Incorporated is seeking an Assistant Manager to lead CSR teams, support recruiting and training, and ensure top-tier service at Han-Dee Hugo’s. The role requires proficiency with POS systems, cash handling, and safety procedures, plus strong communication and teamwork.

Responsibilities include scheduling, cash and inventory controls, merchandising, and assisting with bank deposits. Compliance with safety and company policies is essential.

Qualifications

• Must be able to recruit and train CSR candidates.
• Must uphold SBOC/Han-Dee Hugo’s values and mission.
• Proficient with POS, cash handling, and inventory controls.
• Able to manage store safety, security, and emergency procedures.
• Excellent communication and teamwork skills.

Responsibilities

• Assist Manager with scheduling and cash/inventory controls.
• Lead CSR team to deliver positive customer experiences.
• Merchandise and stock the store efficiently.
• Coordinate training of CSR staff and onboarding.
• Handle bank deposits and reporting as required.
• Address maintenance and safety issues promptly.

Skills

Customer service

Leadership

Recruiting

Training

POS operation

Cash handling

Inventory controls

Safety compliance

Scheduling

Vendor coordination

Education

High School Diploma, GED or equivalent

Tools

POS equipment

Credit/Debit card processing

Lottery/Lotto

ATM

Fuel dispensers

Job description

Sampson-bladen Oil Company Incorporated is seeking an Assistant Manager to lead CSR teams, support recruiting and training, and ensure top-tier service at Han-Dee Hugo’s. The role requires proficiency with POS systems, cash handling, and safety procedures, plus strong communication and teamwork.

Responsibilities include scheduling, cash and inventory controls, merchandising, and assisting with bank deposits. Compliance with safety and company policies is essential.