Store Lead & Customer Experience Champion

Sampson-bladen Oil Company Incorporated; Raleigh (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

SBOC/Han-Dee Hugo’s in Raleigh, NC seeks aCustomer Service Representative with leadership duties to support store operations. You will manage POS operations, handle cash and inventory, assist with training new CSR candidates and promote a positive customer experience across shifts.

The role requires strong communication, teamwork, and a commitment to safety procedures in a busy convenience store environment.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
• Must have the ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees in the organization.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
• Must be able to grasp cash and Inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
• Must have some computer skills.

Responsibilities

• Be able and willing to perform proficiently and consistently all duties and performance requirements of a CSR as outlined in the CSR Job Description.
• Assist Manager with recruiting and training new CSR candidates.
• Proficient in operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment.
• Handle paperwork transactions as necessary.
• Be an Ambassador for SBOC/Han-Dee Hugo’s at all times.
• Set a “Positive Customer Experience” tone in the store.
• Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
• Must be proficient in merchandising and stocking the store.
• Be willing to work all shifts.

Skills

Customer service

Leadership

Communication

Merchandising

Cash handling

Safety procedures

Training

Education

High School Diploma

Tools

POS systems

Credit/debit card processing

Lottery systems

ATM operation

Fuel dispenser equipment

Reports

Job description

SBOC/Han-Dee Hugo’s in Raleigh, NC seeks aCustomer Service Representative with leadership duties to support store operations. You will manage POS operations, handle cash and inventory, assist with training new CSR candidates and promote a positive customer experience across shifts.

The role requires strong communication, teamwork, and a commitment to safety procedures in a busy convenience store environment.