Han-Dee Hugo's #47- Store Manager

Sampson-bladen Oil Company Incorporated; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Sampson-bladen Oil Company Incorporated is seeking a Customer Service Representative and Assistant Manager who can perform all duties described in the CSR and Assistant Manager sections of the Operations Policy and Procedures Manual. The role combines customer service with supervisory responsibilities, including recruiting, interviewing, hiring, training, and preparing daily reports.

Essential duties include operating Point of Sale equipment, processing Credit/Debit transactions, Lotto, Lottery,

Qualifications

• Must read and interpret documents and department manuals.
• Ability to read, write and comprehend simple instructions and memos.
• Strong communication and teamwork capabilities.
• Ability to apply basic cash and inventory control procedures.
• Prior Assistant Manager experience with SBOC/Han-Dee Hugo’s is preferred.
• Some computer skills required.

Responsibilities

• Perform CSR duties and Assistant Manager duties per policy manuals.
• Recruit, interview, hire, train, and prepare daily reports.
• Operate POS equipment and process cash, cards, Lotto, Lottery, fuel and ATM transactions.
• Keep store stocked and fronted with signage, and handle bank deposits.
• Resolve personnel issues and address customer complaints professionally.

Skills

Communication skills

Teamwork

Computer literacy

Numeracy

Reading in English

Cash handling

Job description

(Major responsibilities include, but are not limited to :)Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) and Assistant Manager as outlined in the CSR Job Description and Assistant Manager Job Description section of the Operations Policy and Procedures Manual. In addition, perform managerial & leadership duties to include recruiting, interviewing, hiring, firing, training, preparing daily reports, bank deposits, night bank deposits, gasoline/fuel and other surveys of competition, time sheets, operate Point of Sale equipment, Credit/Debit card, Lotto, Lottery, Fuel Dispensers and ATM’s and other equipment and transactions as necessary. Be proficient in the use of all equipment and all reports. Be an Ambassador for SBOC/Han-Dee Hugo’s at all times. Must be a champion and support the Company’s Values and Mission Statement. Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Must ensure the store is fully stocked with merchandise and fronted at all times and all POP signage is accurately posted. Must be mentally and physically capable of immediately activating emergency controls, handle accidental spills, fire extinguishers and Emergency Shut Offs.Prior Assistant Manager Experience with SBOC/Han-Dee Hugo’s preferred.Must have some computer skills.Must have the ability to read and interpret documents and department manuals.Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.Ability to read, write and comprehend simple instructions, short correspondence and memos.Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.Must be able to grasp cash and inventory control procedures and basic accounting functions.Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.Must have some computer skills.