Store Leader: Customer Experience & Ops Supervisor

Sampson-bladen Oil Company Incorporated; Hillsborough (NC); On-site; USD 18,184 - 25,898; Full time

Job summary

Sampson-bladen Oil Company Incorporated in Hillsborough, NC is looking for an Assistant Manager to oversee Customer Service Representatives and ensure excellent customer experiences. Responsibilities include assisting with training, scheduling, and cash control.

Ideal candidates must have a high school diploma and proven experience in customer service. The role requires leadership skills, effective communication, and basic math abilities. Flexible hours include working days, nights, and weekends.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative.
• Ability to read and interpret documents.
• Effective presentation of information to customers and employees.
• Basic math skills including addition, subtraction, and percentages.

Responsibilities

• Provide leadership for CSRs and set a positive customer experience tone.
• Assist Manager with store paperwork and inventory controls.
• Ensure compliance with safety procedures.
• Handle customer inquiries and issues.
• Train CSRs to provide excellent customer service.

Skills

Customer Service

Leadership

Cash Control

Communication

Education

High School Diploma or GED

Job description

Sampson-bladen Oil Company Incorporated in Hillsborough, NC is looking for an Assistant Manager to oversee Customer Service Representatives and ensure excellent customer experiences. Responsibilities include assisting with training, scheduling, and cash control.

Ideal candidates must have a high school diploma and proven experience in customer service. The role requires leadership skills, effective communication, and basic math abilities. Flexible hours include working days, nights, and weekends.