Han-Dee Hugo's #259-Assistant Store Manager

Sampson-bladen Oil Company Incorporated; Hillsborough (NC); On-site; USD 18,184 - 25,898; Full time

Job summary

Sampson-bladen Oil Company Incorporated in Hillsborough, NC is looking for an Assistant Manager to oversee Customer Service Representatives and ensure excellent customer experiences. Responsibilities include assisting with training, scheduling, and cash control.

Ideal candidates must have a high school diploma and proven experience in customer service. The role requires leadership skills, effective communication, and basic math abilities. Flexible hours include working days, nights, and weekends.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative.
• Ability to read and interpret documents.
• Effective presentation of information to customers and employees.
• Basic math skills including addition, subtraction, and percentages.

Responsibilities

• Provide leadership for CSRs and set a positive customer experience tone.
• Assist Manager with store paperwork and inventory controls.
• Ensure compliance with safety procedures.
• Handle customer inquiries and issues.
• Train CSRs to provide excellent customer service.

Skills

Customer Service

Leadership

Cash Control

Communication

Education

High School Diploma or GED

Job description

Job Overview

Job Location: HH259 - Hillsborough, NC 27278. Position Type: Full Time. Salary Range: $16.00 Hourly. Job Shift: Any. Job Category: Retail.

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR). In addition, perform managerial & leadership duties including assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an ambassador for SBOC/Han-Dee Hugo’s at all times. Must support the Company’s values and mission statement.

Responsibilities

• Be a leader by providing proper leadership for CSRs and setting a positive customer experience tone both in the presence of the Store Manager and during his absence.

• Assist Manager with completing store paperwork, scheduling, cash, and inventory controls.

• Be proficient in merchandising and stocking the store.

• Be willing to personally handle any tasks assigned to CSRs, including working all shifts.

• Report maintenance issues to the Manager.

• Assist with maintaining proper cash levels in the register, ATM and safe.

• Assist with bank deposits when required.

• Assist Manager with training CSRs to provide great customer service.

Other Job Description

• Must be in prescribed uniform with visible name tag at all times and ensure all CSR’s are in compliance.
• Perform all safety procedures, including expeditiously extinguishing fires inside and outside and using Emergency Shut Offs.
• Maintain a safe work environment and recognize/respond to safety issues.
• Promote a culture of safety.
• Work with vendors and enforce Vendor Control Policies.
• Ensure the store is clean and ready for inspection inside and outside, including restrooms.
• Ensure all employees upsell (suggestive selling) to optimize in-store sales.
• Attend all training meetings called by the Company.
• Ensure all employees do not discuss pricing or strategies with competitors or anyone outside the Company.
• All Fuel Surveys must be completed by visiting competitor locations; no telephone surveys.
• Avoid any conversations with competitors or their employees regarding fuel prices.
• Ensure no warrants are signed or criminal proceedings are initiated by any employee without direct approval of the Vice President, Director of Operations or officers of the Corporation.
• No store employee may accept any Subpoena or Legal Document; such attempts must be referred to Corporate Offices.
• Be proficient in ordering convenience store merchandise and fuel products.
• Prior to ending the shift, Assistant Manager must verify surveillance cameras are working and recording, and if a red record light is not on, inform the Manager.
• Assistant Manager is responsible for the safety and security of all employees while on duty.
• Assistant Managers and Store Managers should avoid working together during morning and evening shifts to maintain proper management.

Typical Physical Demands

Requires ability to work flexible hours, including on call status, long hours on all shifts, days, nights, holidays, and weekends. Must be able to stand, walk, and perform tasks requiring hand/finger use, reach with arms, and use tools. Must lift up to 10 lbs regularly, up to 25 lbs occasionally, and up to 50 lbs occasionally. Requires eye-hand coordination, manual dexterity, close, distance, color, peripheral, and depth vision, and ability to distinguish letters and symbols.

Typical Working Conditions

Work is performed in a convenience store/gas station/car wash and restaurant environment. Employees frequently work in outside weather conditions, wet and humid conditions, fumes or airborne particles, cold, and may be exposed to toxic or caustic chemicals and heat. Noise levels are usually moderate. Assistant Manager may work part time outside Han-Dee Hugo’s provided that the part time position is not with a competitor or in the convenience store industry.

Qualifications

• High School Diploma, GED or equivalent.
• Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
• Ability to read and interpret documents and department manuals.
• Ability to effectively and positively present information in one-on-one and small group situations to customers and other employees.
• Ability to read, write and comprehend simple instructions, short correspondence and memos.
• Ability to accurately add, subtract, multiply, divide, calculate percentages and discounts.
• Ability to grasp cash and inventory control procedures and basic accounting functions.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Some computer skills.