Store Ops Leader – Training & Guest Experience

Tropical Smoothie Cafe; South Bradenton (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Tropical Smoothie Café is seeking a General Manager to lead operations at a fast-casual cafe in Florida. The role involves owning store outcomes, mentoring crew and shift leaders, and ensuring brand standards across hospitality, quality, and speed of service.

You’ll drive staffing, training, and scheduling to meet budget and sales goals, while executing marketing campaigns and maintaining ServSafe compliance. This role demands a proactive, solutions-minded leader in a dynamic environment.

Qualifications

• 2 years of food service experience or hospitality degree is required.
• Legally able to work within the State and Federal guidelines.
• Strong in driving operational execution in both FOH and BOH.
• Self-starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast-paced organization.

Responsibilities

• Wears an “owner’s hat” in operating the store.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Leads and coaches Assistant Managers/Shift Leaders and staff during each shift to ensure brand standards are upheld.
• Manages labor to ensure proper staffing levels to meet the budget and sales strategy.
• Leads marketing and promotional campaigns and executes programs following guidelines.
• Manages the brand experience, including hospitality, quality control, and speed of service.

Skills

Operational leadership

Staff coaching

Decision making

Customer service

Education

Hospitality degree

Food service experience

Job description

Tropical Smoothie Café is seeking a General Manager to lead operations at a fast-casual cafe in Florida. The role involves owning store outcomes, mentoring crew and shift leaders, and ensuring brand standards across hospitality, quality, and speed of service.

You’ll drive staffing, training, and scheduling to meet budget and sales goals, while executing marketing campaigns and maintaining ServSafe compliance. This role demands a proactive, solutions-minded leader in a dynamic environment.