Store Leader & Customer Experience Coach

KnitWell Group; West Babylon (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Job summary

KnitWell Group is seeking an Assistant Manager for our West Babylon, NY store to lead customer experiences and shape a positive team culture. You’ll partner with the Store Manager to drive results, coach associates, and ensure a seamless omnichannel shopping experience for customers.

We value hospitality, a hands-on leadership style, and comfort with technology and POS systems. This full-time role offers comprehensive benefits and opportunities for professional growth within our brands.

Qualifications

• 1+ year retail management experience (preferred)
• Brings a hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Technology proficient

Customer focus

Business acumen

Initiative

Tools

POS system

Job description

KnitWell Group is seeking an Assistant Manager for our West Babylon, NY store to lead customer experiences and shape a positive team culture. You’ll partner with the Store Manager to drive results, coach associates, and ensure a seamless omnichannel shopping experience for customers.

We value hospitality, a hands-on leadership style, and comfort with technology and POS systems. This full-time role offers comprehensive benefits and opportunities for professional growth within our brands.