Store Leader & Customer Experience Champion

Carters Inc.; East Point (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Education program

Employee discount

Paid time off

Parental leave

Referral bonuses

Job summary

Carter’s Inc. is seeking an Assistant Store Manager to lead our store team in East Point, GA. You will greet customers, promote our baby essentials, and guide the staff to deliver exceptional service across in-store and omnichannel experiences.

The role emphasizes fostering an inclusive environment, coaching, and driving sales performance through KPI-based actions. Join a brand dedicated to families and growth.

Qualifications

• Requires leadership of store team and ability to manage daily operations.
• Strong customer engagement and service excellence required.
• Ability to coach and develop staff and execute store goals.

Responsibilities

• Execute workforce management to focus on customer service on the sales floor.
• Welcome customers and explain product features and benefits.
• Foster a positive, inclusive environment for employees and customers.
• Coach team to meet service standards and omnichannel goals.
• Analyze store performance and drive KPI improvements with the team.
• Build customer loyalty through company programs and credit offerings.
• Assist the Store Manager with recruiting, training, and development.
• Recognize performance and redirect as needed.
• Plan and report on tasks and financial results using company tools.
• Support merchandising standards, promotions, and product placement.
• Help reduce loss through service and operational controls.

Skills

Retail management

Leadership

Customer service

Communication

Outlook/Excel

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking an Assistant Store Manager to lead our store team in East Point, GA. You will greet customers, promote our baby essentials, and guide the staff to deliver exceptional service across in-store and omnichannel experiences.

The role emphasizes fostering an inclusive environment, coaching, and driving sales performance through KPI-based actions. Join a brand dedicated to families and growth.