Store Leader & Customer Experience Champion

Cotton On Group; Auburn Hills (MI); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Career growth across brands

Wellness support 24/7

Family discounts

Positive impact

Job summary

Cotton On Group is hiring a part-time Key Holder in Auburn Hills, MI. This role supports store leadership, delivers outstanding customer service, processes transactions, and helps maintain visual standards. You will work a flexible schedule, participate in inventory, merchandising, and loss prevention, and mentor new associates.

Join a global fashion brand focused on positivity and community. We offer growth across our brands and a supportive team dedicated to creating a welcoming shopping

Qualifications

• Experience in retail, preferably fast fashion.
• Ability to collaborate to drive results as a team.
• Understanding of basic retail principles such as sales, stock and service.
• Ability to work evenings, weekends, and holidays.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Open and close the store in accordance with company policies and procedures
• Lead the store team as part of management
• Provide exceptional customer service and resolve customer issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Maintain store cleanliness and safety standards
• Support loss prevention efforts and report unusual activity
• Engages with store teams and customers professionally and respectfully
• Train and mentor new associates as needed
• Ability to interact collaboratively and work as a team towards a common goal
• Maintain a professional presence and motivate and inspire others
• Acting in a respectful manner to customers, managers and peers

Skills

Retail experience

Team collaboration

Retail principles

Flexible schedule

Customer service

Age 18+

Education

High school diploma or equivalent

Job description

Cotton On Group is hiring a part-time Key Holder in Auburn Hills, MI. This role supports store leadership, delivers outstanding customer service, processes transactions, and helps maintain visual standards. You will work a flexible schedule, participate in inventory, merchandising, and loss prevention, and mentor new associates.

Join a global fashion brand focused on positivity and community. We offer growth across our brands and a supportive team dedicated to creating a welcoming shopping