Store Lead: Customer Experience & Team Leadership

Cotton On Group; Orem (UT); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

50% off brand products

Career growth across 3 brands

Wellness support 24/7

Employee discounts for family

Make a positive difference

Job summary

Cotton On Group in Utah, USA is seeking a part-time Key Holder to open and close the store, lead the team, and deliver outstanding customer service while processing transactions. You will help with inventory, merchandising, safety, and loss prevention, maintaining a professional presence and collaborating with colleagues to meet sales goals.

This role offers 50% off brands, wellness support, and opportunities for growth across Cotton On, Cotton On Body, and Cotton On Kids, with flexible

Qualifications

• Experience in Retail, preferably fast fashion.
• Ability to collaborate to drive results as a team.
• Awareness and understanding of basic Retail principles such as sales, stock and service delivery in stores.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• Strong communication and customer service skills for a fast-paced environment.
• Must be at least 18 years of age or older to apply.

Responsibilities

• Open and close the store in accordance with company policies and procedures.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve customer issues; process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards are upheld.
• Support loss prevention efforts and report unusual activity.
• Engage with store teams and customers professionally and respectfully.
• Train and mentor new associates as needed.

Skills

Retail experience

Team leadership

Retail principles

Flexible schedule

Communication & service

Age 18+

Education

High school diploma or equivalent

Job description

Cotton On Group in Utah, USA is seeking a part-time Key Holder to open and close the store, lead the team, and deliver outstanding customer service while processing transactions. You will help with inventory, merchandising, safety, and loss prevention, maintaining a professional presence and collaborating with colleagues to meet sales goals.

This role offers 50% off brands, wellness support, and opportunities for growth across Cotton On, Cotton On Body, and Cotton On Kids, with flexible