Store Leader: Cash & Customer Experience Manager

CNG Holdings, Inc; Madison (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

CNG Holdings, Inc. is a financial services leader with Check 'N Go, Allied Cash, and Cash Store locations. The Store Manager role oversees daily operations and profitability of one or more retail sites in the Madison area, guiding staff, sales, service, and store leadership.

The position emphasizes store performance, customer experience, cash handling, and regulatory compliance in a fast-paced environment requiring strong communication and team leadership skills.

Qualifications

• High school diploma, GED or equivalent experience.
• 2+ years of sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service and strong active listening, verbal and written communication.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, work autonomously and provide store leadership.
• Must have own reliable transportation, valid driver’s license and auto insurance.
• Commitment to our core values: accountable, inclusive, transparent, focused.

Responsibilities

• Serve and educate customers on products and services to meet their needs.
• Interact with customers using active listening to clarify information and resolve complaints.
• Escalate issues to the District Director of Operations when needed.
• Handle and count currency and cash deposits; manage cash drawer.
• Balance receipts with sales reports and resolve over/short discrepancies.
• Assist with recruiting, selection and onboarding of Assistant Store Managers.
• Maintain staff schedules and cover other stores within the district.
• Ensure compliance with regulations and company policies.
• Support store staff to deliver excellent customer service and sales culture.

Skills

Customer service

Active listening

Communication

Microsoft Office

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CNG Holdings, Inc. is a financial services leader with Check 'N Go, Allied Cash, and Cash Store locations. The Store Manager role oversees daily operations and profitability of one or more retail sites in the Madison area, guiding staff, sales, service, and store leadership.

The position emphasizes store performance, customer experience, cash handling, and regulatory compliance in a fast-paced environment requiring strong communication and team leadership skills.