Store Leader: Build Teams, Elevate Customer Experience

Warby Parker; Annapolis (MD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker in Annapolis seeks a Store Leader to lay the foundation of our growing Retail business. You will build and guide a team of Managers, Opticians, and Advisors, driving customer experiences and hitting personal and store financial targets.

You’ll recruit, onboard, and develop talent, schedule and payroll, coordinate events with Marketing, and uphold brand standards while maintaining risk controls. Long hours may be required.

Qualifications

• 3+ years in a management role at a complex customer-focused retailer.
• Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
• Clear, honest, and empathetic communicator capable of making tough decisions.
• Organized, entrepreneurial go-getter willing to take calculated risks to deliver results.

Responsibilities

• Represent Warby Parker's values to customers and team members.
• Execute and improve operational activities to meet store targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.

Skills

Store management

Leadership

Recruitment

Payroll management

Customer experience

Job description

Warby Parker in Annapolis seeks a Store Leader to lay the foundation of our growing Retail business. You will build and guide a team of Managers, Opticians, and Advisors, driving customer experiences and hitting personal and store financial targets.

You’ll recruit, onboard, and develop talent, schedule and payroll, coordinate events with Marketing, and uphold brand standards while maintaining risk controls. Long hours may be required.