Store Leader: Brand Experience & Team Coach

Victoria’s Secret & Co.; Vacaville (CA); On-site; USD 35,000 - 46,000; Full time

Job summary

Victoria’s Secret & Co. is seeking a PINK Manager in California to lead customer and brand experiences, coaching Brand Supervisors and directing store operations. You will ensure product presentation aligns with brand standards and drive top-line sales.

The role reports to the Store Manager or Assistant Store Manager and involves talent management, hiring decisions, and collaboration with leadership to deliver exceptional results in a dynamic retail environment.

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Experience with influencing cross-functional partners in informal and formal settings.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Own visual execution within their line of business by translating brand direction into clear priorities and daily actions.
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience.
• Category-level performance insights, leveraging company tools and reports.
• Sales floor and fitting room standards (if applicable).
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager.
• Direct reports, as assigned, including PINK Supervisors and/or Selling Associates.
• This role is present in higher volume or more complex environments and leads the performance and direction of the business.

Skills

Retail leadership

Coaching

Team management

Customer service

Job description

Victoria’s Secret & Co. is seeking a PINK Manager in California to lead customer and brand experiences, coaching Brand Supervisors and directing store operations. You will ensure product presentation aligns with brand standards and drive top-line sales.

The role reports to the Store Manager or Assistant Store Manager and involves talent management, hiring decisions, and collaboration with leadership to deliver exceptional results in a dynamic retail environment.